Refund policy

Return and refund policy:

At The Personalized Urn, each urn is custom-made and personalized specifically for you. Due to the personalized nature of our products, all sales are final.

We do not offer refunds, returns, or exchanges once an order has been placed and production has begun.

We strongly encourage customers to carefully review all personalization details before submitting their order to ensure accuracy and satisfaction.

If your urn arrives damaged or there is an error on our part, please contact us promptly so we can review the issue and work toward an appropriate resolution.

By placing an order with The Personalized Urn, you acknowledge and agree to this policy.